If you feel like your shipment has been affected by shipping delays, you might find one of the following FAQs useful. Available Shipping Methods From Our Japan Warehouse During COVID-19 My shipment ...
You can see where your items will ship from on the Shopping Cart page. Items from our warehouse in Japan will be listed under the label "Shipping from Japan." Items from our North American w...
Yes, you will receive an email once your order ships that contains tracking information. You can also find this tracking information on your Orders page. If you chose TOM Surface Mail as your shipping...
The shipping cost varies per product and selected shipping method. By adding products to your cart and accessing the Shopping Cart page, you can instantly view the shipping charge prior to completing ...
If the subtotal of an order is at least $150.00 after any discounts or coupons are applied, each shipment in your order may be eligible for Discount Shipping. For an individual shipment to be eligible...
Products that are currently in-stock from our Japan warehouse will ship within 7-10 business days. Products that are in-stock at our US warehouse will usually ship within 2-4 business days. Pre-order...
It is likely that your order will ship in multiple shipments, because we ship products of an order as they become available. For example, an order containing a pre-order product, a special order item,...
Yes, pre-order products will ship separately to you as they release. However, you will not be charged additional shipping costs. All shipping costs will be included in the original Grand Total of your...
We cannot hold packages for shipment at a later date. If you foresee any potential delivery problems, we recommend contacting your local post office. By sharing your package’s tracking number with the...
We are often only told the expected month a pre-order product will release. This information is written on the product's page. Please note that most figures tend to arrive near the end of their sc...
We are unable to reroute packages that have already shipped. Please contact your local post office right away to request for the package to be rerouted. If they are unable to reroute your package and ...
We greatly appreciate you choosing to purchase from the TOM Shop and would like to help you receive your purchases with ease, but we must follow the rules regarding retail companies sending internatio...
As previously stated, we greatly appreciate you choosing to purchase from the TOM Shop and would like to help you receive your purchases with ease, but we must follow the rules regarding retail compan...
Yes. However, some products are not permitted to ship within Japan.If we are unable to ship a product you ordered within Japan, we will contact you.
To change your shipping address, please visit Your Orders page and click on "Order Details", then press the “Change Shipping Address” button on the left side of the page. This will enable yo...
No, the shipping method cannot be changed after an order has been placed. If your order contains in-stock products and you would like to choose a different shipping method, you may be able to cancel y...
It is not possible to combine separate shipments at this time.
Due to the requirements of international shipping, the value of the item must be included in Japanese yen on the outside of the package. We must also include a packing invoice in every shipment. Altho...
Any product that can be shipped to the United States can also be sent to a US military address. To ensure that your package is shipped as quickly and smoothly as possible, please follow the instructio...
Unfortunately, as a general rule, we are unable to reship your package if it is returned to our warehouse. Once your package reaches us, we will process a refund for your shipment. You will be refunde...
It is the responsibility of the customer to keep their item addresses updated and to check their order confirmation email to make sure their item is going to the correct address after ordering. You a...
Due to the complications that would be involved with needing to charge you extra shipping costs (and/or cover them ourselves) post-purchase, as a general rule, we cannot offer to split a shipment for ...
A CPF (Cadastro de Pessoas Físicas ) number is checked by customs when your shipment enters the country, and shipments lacking this information may be returned to us by your customs office. To ensure ...
Tracking Update Recommended Action Dispatch from outward office of exchange Nothing! Your shipment is on its way. The next update will be in 4-6 weeks, ...
Due to Japan Post reducing the number of available shipping methods during COVID-19, some shipping methods are unavailable to certain countries. If we cannot ship your items to you with the currently ...
Shipments using our TOM Surface Mail method (previously referred to as bulk shipping) will have a period after they have shipped, but won't immediately show a tracking number. This is normal!You w...
During COVID-19, we will be sending out shipping surveys to attempt to ship your orders with alternative methods if the one you have selected is unavailable. For in-stock items at our Japan warehouse ...
As a somewhat faster and far more secure alternative to ordinary individual seamail, we send select packages from Japan to the US via a combination of safe, high-quality, private bulk sea freight + re...
Packages from our warehouse in Japan can be shipped by EMS, Air SPR, Surface Parcel, TOM Surface Mail, or FedEx. Depending on your region and the size and shape of the items in your order, you may not...
Shipping times vary by location and shipping method. Please refer to the table below for more detailed information.Please note that the COVID-19 pandemic continues to cause delays, particularly from o...
Canada shipment fees can be calculated differently depending on which warehouse they are coming from. Japan WarehouseFor shipments from the Japan warehouse, they are no different than any other shipm...
The current global pandemic has resulted in a number of service disruptions for the shipping methods used from our Japan warehouse. This page serves as an easy way to see which shipping methods are st...