Shipping and Delivery

General Shipping Details

Where will my items ship from?

You can see where your items will ship from on the Shopping Cart page. Items from our warehouse in Japan will be listed under the label "Shipping from Japan." Items from our North American w...

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains tracking information. You can also find this tracking information on your Orders page. Please know that certain countries such as Can...

How are shipping prices calculated?

The shipping cost varies per product and selected shipping method. By adding products to your cart and accessing the Shopping Cart page, you can instantly view the shipping charge prior to completing ...

How does free shipping work on the TOM Shop?

The TOM Shop offers Free Standard Shipping via SAL Small Packet Registered (SPR) and USPS (US Standard Shipping). If an order's subtotal meets the minimum purchase requirement, and the shipment qu...

Can you hold my order and ship it at a later date?

We cannot hold packages for shipment at a later date. If you foresee any potential delivery problems, we recommend contacting your local post office. By sharing your package’s tracking number with the...

How do I know when my pre-order product will ship?

We are often only told the expected month a pre-order product will release. This information is written on the product's page. If you would like more specific information, please contact us during...

Do you ship within Japan?

Yes. However, some products are not permitted to ship within Japan.If we are unable to ship a product you ordered within Japan, we will contact you.

Shipping Methods

How do you ship packages?

Packages from our warehouse in Japan can be shipped by EMS, SAL Parcel, or SAL Small Packet Registered. Depending on the size and shape of the items in your order, you may not be able to choose some s...

How long does shipping take?

Shipping times vary by location and shipping method. Please refer to the table below for more detailed information. Shipping Method Average Delivery Time EMS 1 to 2 Weeks Air Parcel 2 to 3 We...

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