Shipping and Delivery

General Shipping Details

Where will my items ship from?

You can see where your items will ship from on the Shopping Cart page. Items from our warehouse in Japan will be listed under the label "Shipping from Japan." Items from our North American w...

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains tracking information. You can also find this tracking information on your Orders page. If you chose TOM Surface Mail as your shipping...

How are shipping prices calculated?

The shipping cost varies per product and selected shipping method. By adding products to your cart and accessing the Shopping Cart page, you can instantly view the shipping charge prior to completing ...

How does Discount Shipping work on the TOM Shop?

If the subtotal of an order is at least $150.00 after any discounts or coupons are applied, each shipment in your order may be eligible for Discount Shipping. For an individual shipment to be eligible...

Can you hold my order and ship it at a later date?

We cannot hold packages for shipment at a later date. If you foresee any potential delivery problems, we recommend contacting your local post office. By sharing your package’s tracking number with the...

Do you ship within Japan?

Yes. However, some products are not permitted to ship within Japan.If we are unable to ship a product you ordered within Japan, we will contact you.

My order says "Order Placed". What does this mean?

Order Placed means that we have your item in-stock at our warehouse, and we will be getting it shipped to you within the next 2-4 weeks.Shipments using TOM Surface Mail usually take some time to get p...

Shipping Methods

How do you ship packages?

Packages from our warehouse in Japan can be shipped by EMS, SAL Parcel, or SAL Small Packet Registered. Depending on the size and shape of the items in your order, you may not be able to choose some s...

How long does shipping take?

Shipping times vary by location and shipping method. Please refer to the table below for more detailed information.Please note that the COVID-19 pandemic continues to cause delays, particularly from o...

Regarding Shipping Prices to Canada

Canada shipment fees can be calculated differently depending on which warehouse they are coming from. Japan WarehouseFor shipments from the Japan warehouse, they are no different than any other shipm...