Once I have placed my order, how long does it take for it to be shipped?

Products that are currently in stock will ship within 3-4 business days. Pre-order products will ship upon their official release by the manufacturer. Special Order products and TOM Special Creator products will ship after they are produced or supplied to us from our supplier. The amount of time needed for your Special Order and TOM Special Creator products may vary depending upon the item.

Note: Some Special Order fashion items may have undetermined stocking dates, or may be canceled after purchase due to the way that stock availability is communicated to us from. Should there be an issue with your Special Order item, we will contact you when we receive notice from the manufacturer.

Due to increase in orders during the holiday season, shipments might be delayed by an additional 3~4 business days. We deeply appreciate and are grateful for your support and understanding. We will continue working our hardest to ship packages within 3-4 business days to best serve you and all otaku around the world.

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