Orders

Cancellations

Can I cancel my order?

An order containing regular, in-stock products can be canceled if the items have not yet been prepared for shipment. Please note that your refund will not include any promotions or discounts applied t...

How can I cancel my order?

To request a cancellation, please visit Your Orders page and press the “Request Cancellation” button on the left side of the shipment you wish to cancel. Doing so will stop your shipment. We will cont...

Payment

How can I pay?

We accept Visa, MasterCard, Discover, and American Express credit cards and debit cards. We also accept PayPal, Amazon Payments, bank transfers, and some prepaid cards, such as Visa gift cards. If you...

Is my credit card information safe?

Yes. All credit card transactions are proccessed via a reliable third-party payment system.Your information is never stored on TOM's servers.

Can I pay via bank transfer?

Yes. We can accept payments from any bank that is capable of making a transfer in US dollars to our US bank account. -- Bank Transfer Steps -- Please contact us and tell us which product(s) you are i...

What is the "Order Now, Pay Later Option?"

The feature "Order Now, Pay Later" is a feature currently only available on mobile. The feature holds your order for 24 hours and allows you to finish checking out at a later time in case yo...

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