My order says "Order Placed". What does this mean?

Order Placed means that we have your item in-stock at our warehouse, and it will be shipped out of our warehouse within the next 2-8 weeks.Shipments using TOM Surface Mail usually take some time to ge...


How can I cancel my order?

As long as your shipment has not begun any shipping preparations, you are able to request a cancellation. To request a cancellation, please visit Your Orders page and press the “Request Cancellation” ...


How can I pay?

We accept Visa, MasterCard, Discover, and American Express credit cards and debit cards. We also accept PayPal and some prepaid cards, such as Visa gift cards. In order to reduce those afflicted by fr...

Is my credit card information safe?

Yes. All credit card transactions are proccessed via a reliable third-party payment system.Your information is never stored on TOM's servers.