Orders

General

My order says "Order Placed". What does this mean?

Order Placed means that we have your item in-stock at our warehouse, and it will be shipped out of our warehouse within the next 2-8 weeks.Shipments using TOM Surface Mail usually take some time to ge...

Cancellations

Can I cancel my order?

An order containing regular, in-stock products can be canceled if the items have not yet been prepared for shipment. Please note that your refund will not include any promotions or discounts applied t...

How can I cancel my order?

To request a cancellation, please visit Your Orders page and press the “Request Cancellation” button on the left side of the shipment you wish to cancel. Doing so will stop your shipment. We will cont...

Payment

How can I pay?

We accept Visa, MasterCard, Discover, and American Express credit cards and debit cards. We also accept PayPal (including Pay in 4, if available for your area), and some prepaid cards, such as Visa gi...

Is my credit card information safe?

Yes. All credit card transactions are proccessed via a reliable third-party payment system.Your information is never stored on TOM's servers.