Order Placed means that we have your item in-stock at our warehouse, and it will be shipped out of our warehouse within the next 2-8 weeks.Shipments using TOM Surface Mail usually take some time to ge...
Routine security checks and reviews can put your digital goods purchase on pending while we review your purchase. If mismatched billing information or fraudulent use is suspected, your purchase may be...
If you purchased a digital item that is delivered as a serial code, you will be able to view your code in your orders page. Your serial code(s) may not be available until after a routine security chec...
As long as your shipment has not begun any shipping preparations, you are able to request a cancellation. To request a cancellation, please visit Your Orders page and press the “Request Cancellation” ...
It is not possible to change the size, color, or version of a product you have already ordered. If you have ordered a regular, in-stock product and you would prefer a different size, color, or version...
For Cancellations:If your order is cancelled, your coupons and discounts may not be reimbursed entirely depending on the nature of the discount used. Further, any TOM Points earned from a cancelled or...
In some instances when a debit card or a pre-paid credit card is used as your funding source in PayPal, you may see a second, temporary pending charge in your account activity.Rest assured this charge...
Pre-order products are charged immediately upon checkout.
Depending on your country’s customs laws, you may be required to pay a tax before obtaining your package. In some areas, such as the United Kingdom and France, the local postal service may charge an e...
We accept Visa, MasterCard, Discover, and American Express credit cards and debit cards. We also accept PayPal and some prepaid cards, such as Visa gift cards. In order to reduce those afflicted by fr...
Yes. All credit card transactions are proccessed via a reliable third-party payment system.Your information is never stored on TOM's servers.
No, all payments must be paid in full.
Add a product to your cart. Then, access the Cart page. Click "Change Shipping & Payment" and then click "Delete."
Unfortunately, we were notified by our credit card processor that they will no longer be able to accept payments for digital content items such as Tora Coin and DLSite Points. As of September 2, 2024 ...