How can I cancel my order?

To request a cancellation, please visit Your Orders page and press the “Request Cancellation” button on the left side of the shipment you wish to cancel. Doing so will stop your shipment. We will contact you at the email address linked to your TOM account within a few business days to finalize the cancellation.

If you wish to cancel only part of a shipment, please contact us immediately, rather than using the “Request Cancellation” button. Please also be aware that the “Request Cancellation” function can only be used with the web browser version of the TOM Shop; it is not available on our mobile web browser version or our mobile applications.

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