How can I cancel my order?

As long as your shipment has not begun any shipping preparations, you are able to request a cancellation. To request a cancellation, please visit Your Orders page and press the “Request Cancellation” button on the left side of the shipment you wish to cancel. Doing so will stop your shipment. We will contact you at the email address linked to your TOM account within a few business days to finalize the cancellation.

Please note that your refund will not include any promotions or coupons applied to your order.

If you wish to cancel only part of a shipment, please contact us immediately, rather than using the “Request Cancellation” button. Please note that partial cancellations may result in additional shipping fees if your shipment no longer qualifies for Discount Shipping.

Please note that pre-order and special order items cannot be canceled. The Request Cancellation button will only appear on shipments of regular, in-stock products. Additionally, the button will disappear if the items have already been prepared for shipment and can no longer be stopped.