Contact Us

Caution for Shipping Delays During Our Warehouse Relocation

Due to the relocation of the warehouse in the US, orders placed around Sept. 20, 2018 to Oct. 19, 2018 may experience shipment delays. Shipment operations will be closed from Sept. 24, 2018 to Oct. 15, 2018 (JST). We will resume normal operations on Oct. 16, 2018 (JST). For more details, please click here:

Thank you very much for your inquiry.

・Additional processing time may be required for some inquiries. Furthermore, due to high volume, we may be unable to respond to all business-related inquires.

・At this time, we are only able to respond to inquiries in English or Japanese. Please see our FAQ for more details.

・By submitting the form below you are agreeing to our privacy policy. Please see our privacy policy regarding the use of personal information collected from your inquiry.

・All messages from TOM Customer Support are sent from In order to ensure that you receive our replies, please add this email address to your non-spam safe list.

・Please check your mail settings and contact us again if you do not receive a response from us within two days of your message.

・Please check our Service Alerts page for shipping, shop, and other important announcements.

Select Topic

You’ve reached the max order limit for this product.
No more can be added to your cart.