How do I change my shipping address for an order that has not shipped yet?

To change your shipping address, please visit Your Orders page and press the “Change Shipping Address” button on the left side of the page. This will enable you to input new address information. The button will disappear if the shipment is already being processed, at which time it is no longer possible to change the shipping address. Please also be aware that the “Change Shipping Address” function can only be used with the web browser version of the TOM Shop; it is not available on our mobile web browser version or our mobile applications.

If you wish to change the shipping name or country for a package, please contact us as soon as possible. Any relevant details you can share about the reason for changing the shipping name and/or country will enable us to process your request quicker.

Kindly note that emailing us to change an address does not guarantee address change. Address change is not completed until you receive email confirmation from an agent that has handeled your request. If you have an in-stock item, we suggest canceling the order via your orders page so that it puts the item on hold, and then emailing us. Thank you.