What should I do if my package is being returned to TOM by my postal service?

Unfortunately, as a general rule, we are unable to reship your package if it is returned to our warehouse. Once your package reaches us, we will process a refund for your shipment. You will be refunded for the amount you paid for the products in your package. The refunded amount will be returned to your original payment account.

Please note that your refund will not include the original shipping charge, nor any promotions or discounts applied to your order. A return processing and handling fee will also be deducted from your refund.

You will be notified by email once your refund has been processed. Depending on your payment method, it may take up to 5-10 business days after your refund is processed for it to be reflected to your payment account.