Can I cancel my membership and receive a refund?

Membership payments cannot be refunded once processed. You can cancel your next membership renewal from your TOM Premium Membership dashboard, but will lose access to all present and upcoming benefits for members after your membership expires.

How To Stop Auto-Renewal

To stop auto renewals, please visit your dashboard and click the "Cancel Upcoming Renewal"* link and then confirm your choice. This will prevent any new charges from being issued for your membership and it will expire automatically. However, any renewals already processed are nonrefundable, and you will lose access to any current and future benefits upon membership expiration.

1. Locate Cancel Link

The link is under the billing info section.

Please know that you will encounter an error and will not be able to cancel successfully if your subscription is in the actual process of charging you for a renewal when you try to cancel.

2. Proceed to Survey

Be sure to check all check-boxes and click "Continue Cancellation".

3. Finish Mandatory Exit Survey

Fill in all questions for the mandatory cancellation feedback survey and click "Submit".

4. Confirm Your Cancellation

After clicking "submit", if the survey is submitted successfully, you will be asked to confirm the cancellation.
Click "Cancel TOM Premium" to confirm, or if you change your mind, you can click "Keep TOM Premium" at any time during the process to return to your dashboard.

After confirming, you will be taken to the confirmation page.

You will also receive a confirmation email of your auto-renew status change.

Please note that if you do not receive this email, it is likely your cancellation did not go through. Email us to confirm your cancellation in this case. We cannot refund renewals that were renewed due to failed auto-renewal cancel.

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