My shipment says "shipping method unavailable". What does this mean?

As of November 2025:
Japan Post has currently suspended services to the US.

If your shipment from our Japan warehouse is using a Japan Post method (EMS, Air SPR, Surface Parcel, ePacket Light) and your address is in the US, your shipment will be pending during the service suspension.

Your order has not been canceled, and we will ship it out as soon as Japan Post has resumed service.
If your shipping method has been suspended, you may be able to change the shipping method to one that is currently available.

In order to change the shipping method for an eligible shipment, navigate to Your Orders page and use the "pending orders" filter to find shipments that are suspended. Clicking on "Change Shipping Method" on an eligible group will allow you to review available shipping methods and their costs.

Pre-order items cannot have their shipping method changed. Please wait for your pre-order to be released before trying to change your shipping method.

If the shipping method for your order becomes unavailable and we cannot ship your items to you with the shipping method you selected during check-out, you will see this message on your shipment. For pre-order items, this isn't too much to worry about as your shipping method may return before your pre-order is released.

If your items are stocked, and it doesn't look like your shipping method will return within a reasonable amount of time, we may contact you to confirm how you'd like to proceed. You may also contact us if you'd like to confirm your options with us.