My shipment says "shipping method unavailable". What does this mean?

As of November 2025:
Japan Post has currently suspended services to the US.

If your shipment from our Japan warehouse is using a Japan Post method (EMS, Air SPR, Surface Parcel, ePacket Light) and your address is in the US, your shipment will be pending during the service suspension.

Your order has not been canceled, and we will ship it out as soon as Japan Post has resumed service. At times, we may contact you if your order has been stocked and an alternative shipping method is available to see if you would like to change shipping methods, after paying any applicable shipping fees and/or tariffs.

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If the shipping method for your order becomes unavailable and we cannot ship your items to you with the shipping method you selected during check-out, you will see this message on your shipment. For pre-order items, this isn't too much to worry about as your shipping method may return before your pre-order is released.

If your items are stocked, and it doesn't look like your shipping method will return within a reasonable amount of time, we may contact you to confirm how you'd like to proceed. You may also contact us if you'd like to confirm your options with us.