How do you ship packages?

Packages from our warehouse in Japan can be shipped by EMS, SAL Parcel, or SAL Small Packet Registered. Depending on the size and shape of the items in your order, you may not be able to choose some shipping methods. Packages from our US warehouse are shipped via USPS.

Pricing information for these methods is included below.

EMS

EMS (Express Mail Service) is the fastest and most reliable form of international shipping offered on the TOM Shop. EMS packages usually arrive at their destination 3 days to 2 weeks after shipment.


SAL Parcel

SAL Parcel is an alternative shipping method available for most orders, but requires more time for delivery compared to EMS. Depending on your location, shipments sent via SAL Parcel may require 3 to 5 weeks for delivery.
To see whether or not SAL Parcel is available for your country, please click here. Online tracking is available, and will be included in a shipping confirmation email when your order leaves our warehouse.

*SAL Parcel is not available for the United States and its territories.


SAL Small Packet Registered

SAL Small Packet Registered is a lower-cost shipping method that is only available for select orders, and generally requires 3 to 5 weeks for delivery. However, this estimate may vary depending on your location. Shipments sent via SAL Small Packet Registered cannot exceed a max weight of 2 kg, or max dimensions of Length+Width+Height=90 cm. Due to these restrictions, this method will not be available for all orders.

Tracking information will become available when your order is shipped, and will be sent to you in a shipping confirmation email. Please note that tracking information for packages shipped via SAL Small Packet Registered may not be updated as frequently as SAL Parcel or EMS.


Air Small Packet Registered

Air Small Packet Registered is a moderately priced shipping method that is only available for select orders. Shipments sent via Air Small Packet Registered cannot exceed a max weight of 2 kg, or max dimensions of Length+Width+Height=90 cm. Air Small Packet Registered will not be available for orders that exceed these limitations. Shipments sent via Air Small Packet Registered generally require 2 to 3 weeks for delivery.

Tracking information for orders shipped via this method will be sent to you in a shipping confirmation email once your order is shipped.

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