How do you ship packages?
Packages from our warehouse in Japan can be shipped by EMS, ePacket Light, Surface Parcel, or FedEx. Depending on your region and the size and shape of the items in your order, you may not be able to choose some shipping methods. DHL is available for Australia only.
Packages from our US facility are shipped out by UPS for standard shipping or USPS for priority shipping.
If you're looking for information about Discount Shipping, please check How does Discount Shipping work on the TOM Shop?
Please note that due to the COVID-19 pandemic, several shipping methods may be unavailable. To see which shipping methods are available for your country, please check Available Shipping Methods From Our Japan Warehouse During COVID-19
EMS
EMS (Express Mail Service) is the fastest and most reliable form of international shipping offered on the TOM Shop. EMS packages usually arrive at their destination 3 days to 2 weeks after shipment.
FedEx
*Currently only certain countries
FedEx is available as a priority shipping method for certain shipments, and typically requires around 1-2 weeks for delivery.
Tracking information will become available when your order is shipped, and will be sent to you in a shipping confirmation email.
Regular Surface Mail
Regular Surface Mail is a low cost shipping method that is available for select orders from our Japan warehouse, and generally requires 3 to 4 months for delivery. However, this estimate may vary depending on your location. Different countries have different restrictions regarding maximum shipment size and due to these restrictions, this method will not be available for all orders.
Tracking information will become available when your order is shipped, and will be sent to you in a shipping confirmation email. Please note that tracking information for packages shipped via Regular Surface Mail will not update for some time after it has left Japan as this method travels entirely over the surface, and you will not see updates while your shipment is on the ocean.
ePacket Light
*Currently only certain countries
ePacket Light is a moderately priced shipping method that is available for certain shipment groups. Shipments sent via ePacket Light cannot exceed a max weight of 2 kg, or max dimensions of Length+Width+Height=90 cm. ePacket Light will not be available for orders that exceed these limitations. Shipments sent via ePacket Light generally require 2 to 3 weeks for delivery.
Tracking information for orders shipped via this method will be sent to you in a shipping confirmation email once your order is shipped.
ECMS
*Currently only certain countries
ECMS is a shipping method that uses a network of private couriers to deliver your shipment. The final leg carrier may change depending on the shipment, but all orders will receive a tracking number for tracking updates provided by ECMS. ECMS shipments typically require around 2-3 weeks for delivery. ECMS is available only for certain shipments and may not be available for all items or sizes.