Shipping Delays and Suspensions for US shipments from Japan

Please note that Japan Post has suspended all shipment methods to the US. The following shipping methods are unavailable and any shipments with these methods will not ship until further notice:

ePacket Light
EMS
Surface Parcel

The above methods will still be available in cart for pre-order items, but if your pre-order is released before Japan Post resumes, it will remain on hold until we are able to ship it.

The following methods are available for in-stock orders only but will ship without delay:

ECMS
FedEx

The following methods are available for in-stock orders only and will ship regularly, but not every week:

TOM Surface

ECMS, FedEx, and TOM Surface are currently unavailable for pre-order items, and may not be available for all items. We apologize for the inconvenience.

ECMS, FedEx, and TOM Surface will include any tariffs, but are not currently collected for Japan Post methods. If you change your shipping method from Japan Post to one of these methods, you may be asked to pay for tariffs before your shipment can be modified.

In order to change the shipping method for an eligible shipment, navigate to Your Orders page and use the "pending orders" filter to find shipments that are suspended. Clicking on "Change Shipping Method" on an eligible group will allow you to review available shipping methods and their costs.

Only orders that are physically stocked can have their shipping method changed. Please wait for your pre-order to be released before trying to change your shipping method.