My product arrived damaged. What should I do?

Please contact us within a week of your package's arrival. After contacting us, please be prepared to share photos or a video of the damaged product(s). We are unable to offer assistance with damages or defects in the following scenarios:

  • We are contacted over seven days after your package is officially marked as delivered in the online tracking information.
  • Clear images of the damaged item are not provided to us upon request.
  • After assessing your images, the item is not deemed to be damaged or defective.

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