My product arrived damaged/My product has an item defect. What should I do?

Please contact us within a week of your package's arrival. After contacting us, please be prepared to share photos or a video of the damaged product(s). We are unable to offer assistance with damages or defects in the following scenarios:

  • We are contacted over seven days after your package is officially marked as delivered in the online tracking information.
  • The damage is inflected by the recipient after delivery.
  • Clear images of the damaged item are not provided to us upon request.
  • After assessing your images, the item is not deemed to be damaged or defective.

If your figure is a prize figure, read here.

Please note that the product's outer packaging (the box) is designed to protect the product itself, and damage limited to the outer packaging will not be considered damage to the product.

For all figures being supplied by Good Smile Company, we have been asked to direct users directly to their support page.
Kindly contact them directly for assistance on figure defects or missing parts inquiries.