My prize figure has paint imperfections, can I have a replacement?

Please know that TOM will usually not be able to provide replacements or refunds for minor paint defects or imperfections for prize figures as they are held to a lower quality standard by makers and also sold at a lower price because of this.

Even if they do not match the promotional pictures exactly, unless in the case of serious defect, damage, or serious manufacturing issue, we will only provide compensation in the form of TOM Points.

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