Do you provide tracking information?

Yes, you will receive an email once your order ships that contains tracking information. You can also find this tracking information on your Orders page.

If you chose TOM Surface Mail as your shipping method, please note that you won't receive a tracking number when your order is packed in a container, but you will receive a second tracking update with a tracking number when your shipment gets closer to the US. You will also be able to confirm your tracking number from your Orders page.

Please know that certain countries such as Canada do not provide local tracking updates for shipment methods such as SAL/Air SPR. If this is a problem for you, we sincerely recommend choosing EMS instead, as we are not able to provide any information regarding your tracking within your local country in these instances.