Will my points and coupon be returned to my account if my order is cancelled or returned?

For Cancellations:
If your order is cancelled, your coupons and discounts may not be reimbursed entirely depending on the nature of the discount used. Further, any TOM Points earned from a cancelled order, including cash back TOM Points, will be deducted from your TOM Points account. If the amount is not deductable, it may be withheld from your refund.

For Returned Shipments:
If your shipment is returned to us before being delivered to you, we will refund you for the value of the items inside the shipment, but not for any shipping fees, discounts, or coupons incurred after the time of shipment. Additionally, in most circumstances all TOM Points earned from the returned order, including cash back TOM Points, will be deducted as applicable. If the amount is not deductable, it may be withheld from your refund.

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