What do I do if my item was delivered to the wrong address?

It is the responsibility of the customer to keep their item addresses updated and to check their order confirmation email to make sure their item is going to the correct address after ordering.

You are able to change the shipping address for your TOM Shop orders yourself.
Simply visit the Orders page linked below and click on the "Change Shipping Address" button next to your shipment information.
(Unfortunately, the button is not yet available on our mobile web browser version or our mobile app.)
You can also email us to change your address before your item hits "Shipping Soon" stage.

Your Orders: https://otakumode.com/orders

If you need to change the shipping name or country, you must email us to do so.

Please know that refunds are not provided to shipments that were shipped to old or incorrect addresses provided by the TOM user.

IMPORTANT: You can only change your address if your item is in a state before "ordered". Once your shipment hits "Shipping Soon", it is not possible for us to change your address. All orders have a 2 hour period before automatically moved to our shipping queue, we ask that users please check their order page and order confirmation to make sure shipping information is correct after ordering.

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