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Thank you very much for your inquiry.

  • Additional processing time may be required for some inquiries. Furthermore, due to high volume, we may be unable to respond to all business-related inquires.
  • At this time, we are only able to respond to inquiries in English or Japanese. Please see our FAQ for more details.
  • By submitting the form below you are agreeing to our privacy policy. Please see our privacy policy regarding the use of personal information collected from your inquiry.
  • All messages from TOM Customer Support are sent from support@tokyootakumode.com. In order to ensure that you receive our replies, please add this email address to your non-spam safe list.
  • Please check your mail settings and contact us again if you do not receive a response from us within two days of your message.
  • Please check our Service Alerts page for important announcements. The Shop FAQ also contains helpful info!
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Tip: Have you checked your Orders Page?

You can find most information regarding your order status on your Orders Page, here!

FAQ
Tip: Have you checked your Orders Page?

You can find most information regarding your order's shipping status, including its estimated shipping date and tracking number, on your Orders Page, here!

FAQ
FAQ
FAQ
Need to change the shipping address for your order?

You can do so easily via your Orders Page, as long as your order status has not yet reached the "Shipping Soon" phase!

Need to change your email address?

You can change your email easily from your Profile Settings page, here!

FAQ
How do I confirm which coupons I have?

To see the coupons you currently have, check your TOM Points & Coupons page, here!
We’re sorry, but coupons and promotions cannot be retroactively applied to completed orders. (>_<)

FAQ
Need to cancel your order?

You can easily submit a cancellation request for orders of in-stock items from your Orders Page, as long as your order status has not yet reached the "Shipping Soon" phase!
Please note that pre-order and special order items cannot be cancelled.

FAQ
FAQ

Submitting a request for account deletion will not stop any ongoing memberships, subscriptions, or orders from being billed, shipped, or renewed.
Need to cancel an order or auto-renewal for TOM Premium? Please check the FAQ links below for more information.

FAQ
Tip: Have you checked your TOM Premium page?

You can find out most information regarding your membership status from your TOM Premium page, here!

FAQ
Tip: Have you checked your TOM Premium page?

You can find out most information regarding your membership status from your TOM Premium page, here!

FAQ
Tip: Check out your benefits easily in one place!

Your benefits are summarized on your TOM Premium page here, or on the main TOM Premium page here!

FAQ
Tip: Have you checked out our FAQ?

You can find answers to frequently asked questions here!

FAQ
Learn more about our Affiliate Program
FAQ