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Important Notice Regarding Shipping Delays
We are still shipping from our Japan warehouse, however, Japan Post has temporarily suspended SAL SPR shipments to all regions, and has also suspended all other shipments to select regions. Alternative shipping methods may be available. If your item is physically in-stock and an alternative shipping method is available to you, you will receive an email notifying you that an alternative method is available. You must respond to this email to confirm a change in shipping method. Shipping methods cannot be changed otherwise. If you missed your shipping email, you will receive a follow up email within a few weeks. These emails will only pertain to in-stock items, and pre-order items will not be considered for shipping changes before they are stocked. Click here to see what shipping methods are currently available.

Thank you very much for your inquiry.

・Additional processing time may be required for some inquiries. Furthermore, due to high volume, we may be unable to respond to all business-related inquires.

・At this time, we are only able to respond to inquiries in English or Japanese. Please see our FAQ for more details.

・By submitting the form below you are agreeing to our privacy policy. Please see our privacy policy regarding the use of personal information collected from your inquiry.

・All messages from TOM Customer Support are sent from support@tokyootakumode.com. In order to ensure that you receive our replies, please add this email address to your non-spam safe list.

・Please check your mail settings and contact us again if you do not receive a response from us within two days of your message.

・Please check our Service Alerts page for shipping, shop, and other important announcements.




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Important Notice Regarding Shipping Delays
We are still shipping from our Japan warehouse, however, Japan Post has temporarily suspended SAL SPR shipments to all regions, and has also suspended all other shipments to select regions. Alternative shipping methods may be available. If your item is physically in-stock and an alternative shipping method is available to you, you will receive an email notifying you that an alternative method is available. You must respond to this email to confirm a change in shipping method. Shipping methods cannot be changed otherwise. If you missed your shipping email, you will receive a follow up email within a few weeks. These emails will only pertain to in-stock items, and pre-order items will not be considered for shipping changes before they are stocked. Click here to see what shipping methods are currently available.