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Tokyo Otaku Mode Support
Orders
Why am I seeing a double charge on my card when I pay with PayPal?
When will I be charged for pre-order products?
Do I need to pay any additional import duties, VAT, customs taxes, or local handling fees?
How can I cancel my order?
Can I change the details of an order I've already placed?
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Shipping and Delivery
What does this Japan Post tracking update mean? Retention and other statuses
What should I do if my package is being returned to TOM by my postal service?
My shipment only says "Shipped" but doesn't have a tracking number. Has it shipped?
What is TOM Surface Mail?
How do you ship packages?
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Shop Information
My product arrived damaged/My product has an item defect. What should I do?
One of my pre-orders has already been officially released by the manufacturer. Why hasn't it shipped yet?
The item I pre-ordered is now sold out on the shop. Am I still getting my order?
What is a pre-order product?
Will changes to my payment information affect my pre-order?
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My TOM Account
How do I unsubscribe from TOM mail magazines?
Where can I see a list of items I'm registered to receive restock notifications for?
How do I change my password?
How do I change my email address?
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GiGO ONLINE CRANE
I have a problem with GiGO ONLINE CRANE.
Can I use multiple accounts to sign in to GiGO ONLINE CRANE?
What does "Pending" mean for my SP purchase?
Can I buy SP for a friend or a family member as a gift?
Which US States is GiGO ONLINE CRANE available in?
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