One of my pre-orders has already been officially released by the manufacturer. Why hasn't it shipped yet?

If you live in the United States or Canada, we may only be able to receive your pre-order through the manufacturer's official North American distributor. Items that are received through such distributors generally become available some time after the Japanese release. We do our best to provide an accurate expected shipping date on the product page for all items we receive through North American distributors. This also means that you may see a difference when comparing release dates on the TOM Shop and the websites of manufacturers.