Tokyo Otaku Mode
Shop
News
Gallery
Otapedia
Log In
Sign Up
How can we help?
Tokyo Otaku Mode Support
Orders
When will I be charged for pre-order products?
Do I need to pay any additional import duties, VAT, customs taxes, or local handling fees?
How can I cancel my order?
Can I change the details of an order I've already placed?
How can I pay?
View more
Shipping and Delivery
My shipment says "shipping method unavailable". What does this mean?
My shipment only says "Shipped" but doesn't have a tracking number. Has it shipped?
"I missed my shipping survey! What now?" and other questions about our shipping method surveys
What is TOM Surface Mail?
"I think my shipment might have been delayed due to COVID", "Where is my TOM Surface mail shipment?", and other questions
View more
Shop Information
My product arrived damaged/My product has an item defect. What should I do?
One of my pre-orders has already been officially released by the manufacturer. Why hasn't it shipped yet?
The item I pre-ordered is now sold out on the shop. Am I still getting my order?
What is a pre-order product?
Will changes to my payment information affect my pre-order?
View more
My TOM Account
How do I unsubscribe from TOM mail magazines?
Where can I see a list of items I'm registered to receive restock notifications for?
How do I change my password?
How do I change my email address?
View more
GiGO ONLINE CRANE
I have a problem with GiGO ONLINE CRANE.
Can I use multiple accounts to sign in to GiGO ONLINE CRANE?
What does "Pending" mean for my SP purchase?
Can I buy SP for a friend or a family member as a gift?
Which US States is GiGO ONLINE CRANE available in?
View more
Need it answered right away?
Contact us