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Tokyo Otaku Mode Support
Orders
Why am I seeing a double charge on my card when I pay with PayPal?
When will I be charged for pre-order products?
Do I need to pay any additional import duties, VAT, customs taxes, or local handling fees?
How can I cancel my order?
Can I change the details of an order I've already placed?
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Shipping and Delivery
My Surface Parcel shipment looks like it's stuck on "Dispatch from outward office of exchange". Is it ok?
What does this Japan Post tracking update mean? Retention and other statuses
What should I do if my package is being returned to TOM by my postal service?
My shipment only says "Shipped" but doesn't have a tracking number. Has it shipped?
How do you ship packages?
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Shop Information
My product arrived damaged/My product has an item defect. What should I do?
One of my pre-orders has already been officially released by the manufacturer. Why hasn't it shipped yet?
The item I pre-ordered is now sold out on the shop. Am I still getting my order?
What is a pre-order product?
Will changes to my payment information affect my pre-order?
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My TOM Account
How do I unsubscribe from TOM mail magazines?
Where can I see a list of items I'm registered to receive restock notifications for?
How do I change my password?
How do I change my email address?
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GiGO ONLINE CRANE
I have a problem with GiGO ONLINE CRANE.
Can I use multiple accounts to sign in to GiGO ONLINE CRANE?
What does "Pending" mean for my SP purchase?
Can I buy SP for a friend or a family member as a gift?
Which US States is GiGO ONLINE CRANE available in?
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