Subscriptions

Gift Subscriptions

Payments and Billing

Can I cancel a subscription and receive a refund?

Subscription payments cannot be refunded once processed. You can cancel before your next renewal date to stop your subscription from renewing on your Subscriptions page. Please note that any renewals ...

How do I cancel my subscription?

To stop your next renewal/cancel a subscription, please follow the steps below: Visit your Subscriptions page and click the "Subscription Details" link for the subscription you would like t...

Shipping and Delivery

When will my subscription box ship?

TOM Subscriptions has now moved on ship on a rolling basis! You can check the expected shipping date of your box via your Subscriptions page. Your shipment will be shipped in 1-2 business days after ...

How are subscriptions shipped?

Subscription boxes will be shipped as a Small Packet using Sea, Air, Land shipping (SAL SP), directly from our warehouse in Japan! Once your box has been shipped, you will be sent a shipping notificat...

Is there tracking for my subscription?

Since we have switched to international shipping to provide fans around the world with Snacks, in order to keep maintain our previous subscription costs, tracking will not be included for shipments. Y...

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