Subscriptions

Gift Subscriptions

Are gift subscriptions available?

Yes, gift subscriptions are available. To send a subscription as a gift, please click ""Send as gift"" from the Subscriptions page and select your preferred box and plan. You will ...

How do I activate a gift subscription?

If you received a gift, please follow the instructions included in your gift subscription email or visit the link provided by your gift sender. You will be asked to type in your activation code, and w...

Payments and Billing

Do subscription plans auto renew?

Standard Subscriptions:These plans are set to auto renew by default. Please visit your Subscriptions to view your next auto-renewal date. Renewals are non-refundable, even if you cancel right after yo...

How often will I be charged for my subscription?

Standard Subscriptions: When you first sign up for your subscription, you will be charged for the total of your subscription upfront. You will not incur any charges until your next scheduled renewal d...

Can I cancel a subscription and receive a refund?

Subscription payments cannot be refunded once processed. You can cancel before your next renewal date to stop your subscription from renewing on your Subscriptions page. Please note that any renewals ...

How do I cancel my subscription?

To stop your next renewal/cancel a subscription, please follow the steps below: Visit your Subscriptions page and click the "Subscription Details" link for the subscription you would like t...

Shipping and Delivery

When will my subscription box ship?

TOM Subscriptions has now moved on ship on a rolling basis! You can check the expected shipping date of your box via your Subscriptions page. Your shipment will be shipped in 1-2 business days after ...

How are subscriptions shipped?

Subscription boxes will be shipped as a Small Packet using Sea, Air, Land shipping (SAL SP), directly from our warehouse in Japan! Once your box has been shipped, you will be sent a shipping notificat...

Can I skip a shipment?

You may skip (i.e. delay) up to 3 months of shipments per subscription. After your skipped month(s), your subscription will continue as usual and all of the remaining shipments in your subscription wi...

Is there tracking for my subscription?

Since we have switched to international shipping to provide fans around the world with Snacks, in order to keep maintain our previous subscription costs, tracking will not be included for shipments. Y...

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