I opted for the the budget shipping option with tracking and mail system delays are not something Tokyo Otaku Mode can do anything about. The lip gloss item is well made which surprised me. However, after making a point to enter my name in the field for what was going to be on the card, my name completely failed to get embossed on it. What happened? I could probably still find some way to get it put on there, but really. Ask people for what name to put on the card, and then actually remember to follow through. At least my membership number was right.