TOM Shop News & Alerts

Still need some help?

Contact us

Temporary Maintenance between 5/14 0:00 ~ 12:00 JST

(5/9)


Temporary site maintenance will happen between 5/14 0:00 ~ 12:00 JST which will affect the ability to purchase many book items on the TOM Shop.
You may not be able to add certain book related items to your cart between this time. If difficulties persist past this time, please email us directly.

Important Information Regarding SAL Mail Delivery

(12/21)


As of December 18th Japan Post has announced that SAL shippings to some countries will be delayed or suspended. For more information, check the official announcement.

SAL Parcel/SAL Small Packet Suspended: France, Netherlands, Spain, Ukraine, Gibraltar and Algeria. There is no confirmed resume date.

SAL Parcel/SAL Small Packet Heavily Delayed: Greece, Czech Republic, Brazil, Peru, Bahrain and Kenia.
If you live in one of the delay affected countries we recommend choosing a different shipping method for your orders. If you live in an affected area that no longer ships SAL SPR, and have a pre-order that recently came in stock, you can contact us to change to Air SPR.

TOM Shop Policy Update Regarding Prize Figures

(1/31/2018)


One of our bigger distributors for lower priced crane prize figures will no longer provide replacements for minor paint imperfections or minor quality issues.
TOM will no longer be able to ask for replacements for such issues, and TOM does not offer full refund for minor paint issues for lower priced prize figures.
Please be aware that prize items under $40.00 are mass produced and held to a lower quality standard by manufacturers than most figures.
Depending on the specific quality, TOM will offer TOM points as compensation, please be aware this will be at the full discretion of TOM. Our Shop FAQ has been updated accordingly. Main manufacturers affected are Banpresto and lower priced TAITO figures.

My prize figure has paint imperfections, can I have a replacement?

My product arrived damaged/My product has an item defect. What should I do?

Introduction of Fedex for US warehouse

(12/20)


We will be rolling out shipment via Fedex for US warehouse! By popular request, we are now including Fedex shipping for outgoing shipments from our US warehouse! Users will not be able to choose between USPS and Fedex when purchasing. Our US warehouse will continue only providing one method of standard shipment (either USPS or Fedex) to users. Standard shipping from our US warehouse remains eligible for Free Standard Shipping promotions. Utilizing Fedex means the ability to provide better value and lower shipping fees! This will be especially effective for bigger packages discounted below the Free Shipping threshold. Check out our FAQ for more details.

Shipping Delays From US Warehouse

(12/20~12/30)


Our US warehouse is experiencing some stocking and dispatch delays which may delay packages shipping out by up to 5 business days from the day ordered/stocked. This may affect any current pre-orders or in-stock items you have estimated to ship during the month of December.

We truly appreciate your patience as we try to return to completely normal dispatch speeds!

Note (Updated 12/15) : Kindly note that orders ordered after 12/18 are not likely to make it to your residence before Christmas time.

Shipping Delays From Japan Warehouse

(12/21~1/5)


Updated:12/21 JST

Due to observance of the New Year’s holidays, shipments may be delayed for orders placed on or around Dec. 25, 2017 to Jan. 4, 2018 (JST).
Shipment operations will be closed from Dec. 30, 2017 to Jan. 4, 2018 (JST). Due to a possible buildup in orders during this time, shipments might be delayed by an additional 1-3 business days when operations resume on Jan. 5, 2017 (JST). We deeply appreciate and are grateful for your support and understanding.

Note (Updated 12/15) : Kindly note that even EMS orders ordered after 12/20 are not likely to make it to your residence before Christmas time.

Warning For Fans Residing in Canada


Please note that Canada Post does not provide local tracking updates for any Small Packet Registered shipping methods. Even if your item has left Japan, your tracking will not update past it’s last placement in Japan. Any questions regarding delivery will have to be directed to Canada Post to see if they can locate your package with any internal data they keep. If you are not comfortable waiting longer periods of time for delivery without local updates, we recommend using EMS.