General Questions

Orders and Comments

I have a question about a product.

You can ask questions in the comment section of the product’s page or you can contact customer support with your questions or opinions.Because our website is used by people all around the world, while...

How do I purchase a product?

Please choose the item you would like on the product page and click Add to Cart. Input your billing and shipping information and choose your payment method. You’ll receive a confirmation email after y...


What payment options are available?

We require that preorders be paid in full at the time of ordering. The payment method may vary for different Projects.If payment is in Japanese yen: Credit/debit card, PayPal, Amazon Pay, payment at a...

What are TOM points?

When you purchase a product or register as a TOM Premium member, you receive points. 0.01 points are valued as 1 yen.


When will my order arrive?

After the Projects have been manufactured, they will be shipped in order. Depending on the region and shipping method, there may be variations in arrival time. You can check the estimated arrival date...

Can I return or exchange my order?

I’m sorry, but we do not accept returns or exchanges. If the product you received is defective or otherwise damaged, please contact us using the inquiry form.