The pictures on this site show a cute lil neko sitting and staring curiously at you, so cute. HOLY SHIZ what the hell did I receive in my mailbox? A figure with it's entire head snapped off. Her face smeared will all sorts of grime and black stuff. Parts of her hair broken off and scratched/scarred. Out of all the figures I have ordered, never did I encounter one THIS heavily damaged. Was this a returned item someone else made that I got?! Literally looks like someone dropped it a few times and threw it in the box. Such a shame, a GREAT shame!