I almost missed out on her because I forgot to pick up my package ;o; but TOM customer service was great and they managed to send her back to me! She looks very polished but my only qualm is how simple this nendo is relative to her price point :/ The props are very simple and you can't get much variation of poses... I know the shrinkflation has been a general issue nendos have had in recent years but Chi feels especially plain.