Where can I change my registered email or password?
You can change it from your account settings.
You can change it from your account settings.
We recommend using an email address that can handle emails with HTML. You can change your email address from your account settings. If you want to check the email that was broken, please contact us us...
If you have any ideas or requests, please let us know using this form.
You can ask questions in the comment section of the product’s page or you can contact customer support with your questions or opinions.Because our website is used by people all around the world, while...
Please post it in the comment section of the product page, as the comments are checked regularly.
Please choose the item you would like on the product page and click Add to Cart. Input your billing and shipping information and choose your payment method. You’ll receive a confirmation email after y...
I’m sorry, but our system is currently set up so that you can only purchase one at a time. If you want to buy multiples, please place as many orders as pieces you are interested in. We’re sorry for th...
We require that preorders be paid in full at the time of ordering. The payment method may vary for different Projects.If payment is in Japanese yen: Credit/debit card, PayPal, Amazon Pay, payment at a...
Yes, you can.
When you purchase a product or register as a TOM Premium member, you receive points. 0.01 points are valued as 1 yen.
Once an order is confirmed, it cannot be cancelled.
After the Projects have been manufactured, they will be shipped in order. Depending on the region and shipping method, there may be variations in arrival time. You can check the estimated arrival date...
The shipping method depends on the order size, weight, and delivery region. Projects are shipped using EMS (Express Mail Service).
It depends on the product, so please check the page.
If the item is being delivered within Japan, then no. Depending on the country or region the item is being shipped to, you may incur extra fees. Some countries or regions may be charged a handling fee...
You can change it from the My Project page.
You cannot change an order after it’s confirmed. Please be careful when you are making your order.
I’m sorry, but we do not accept returns or exchanges. If the product you received is defective or otherwise damaged, please contact us using the inquiry form.