Shipping Will Be Delayed Further Due to a Supplier Issue

Feb. 07, 2018

Thank you very much for supporting the [SAO x TOM] Sword Art Online Canvas High-Top Sneakers Project.

Although the sneakers have recently arrived at our Japanese warehouse, upon doing our quality inspection we sincerely regret to report that a large amount of the product did not pass our quality inspection standards. While the design and make of the product turned out fine, damage and defects affected a large amount of our supplies.
Because of this, the expected shipping date will be delayed even further as we will be having our supplier re-manufacture much of the product. Please accept our sincerest apologies for the inconvenience this causes.

We are currently communicating with the supplier about possibly remaking the sneakers. However, due to various reasons, including the upcoming Chinese lunar new year holiday (as the sneakers are manufactured in China), we have yet to determine when a solution can be reached. Please be assured that we will update all backers regarding the new expected shipping date in early March through an update on this page and also through email.

We would like to offer our most sincere apologies to all backers who are waiting for their rewards to arrive. We are truly very sorry for the trouble.
If you need to change your shipping address, you can do so through “My Page” once the new date is announced.
It’s truly disappointing that we have to result to delaying the release of this project when we know fans have been looking forward to them so much.

If you have any questions or wish to request a cancellation of your pre-order in light of this new information, please email us through our contact form.

Once again, please accept our sincerest apologies for the delay and the inconvenience caused.