Handling of Personal Information

Purpose of Use

Tokyo Otaku Mode Co. Ltd. (the "Company") will acquire personal information by legal and fair means and shall use within the scope of the "Purposes of Use" as shown in the table below. If any other purpose arises which does not fall under the scope of the "Purposes of Use," the Company will (1) obtain consent from the person before using the information, if such information was directly from the subject person in writing, or (2) publicly announce the purpose of use , if the information is obtained by other means.

Personal InformationPurpose of UseSubject to "Retained Personal Data" (as defined by Japanese law)
aquired in relation to Company's servicesTo deliver products
To bill and/or refund the price of products
To perform procedures such as membership registration and email distribution
To conduct research on the number of users and traffic to this website
To conduct other business operations
aquired in relation to inquiries regarding Company's servicesTo provide information in response to inquiries
which relates to Company's business partnersTo manage our business partners infomation
aquired in relation to users' complaints or propositionsTo respond to complaints or propositions

Requests for disclosure of personal information, etc.

  1. Upon request to notify Company’s purpose of use, disclosure, correction, addition, deletion, cease of use, deletion, or non-provision to a third party (collectively hereinafter, the "Disclosures") regarding a personal information from the pesron in subject, Company will conduct an internal investigation and respond to scuh person without delay.
    * However, depending on the content of the request, Company may not be able to correspond to the request for Disclosures. In such cases, Company will notify the reason for such non-correspondance.
  2. To make a request for Disclosures, please follow the procedure hereinafter provided and send your request by mail. Please note that we may not be able to accept your request if it is in incomplete or insufficient form. For each request for Disclosures of personal information or notification of purpose of use, an administration fee of 1,000 Japanese yen will be charged in the form of a prepaid postage.
  3. Personal information provided on the "Personal Information Disclosure Request Form" will be used to respond to inquiries and will not be used for any other purpose.

For reuquest made by a person itself

To make a request for Disclosures, please prepare the following documents to be sent by delivery recorded mail.

  1. Personal Information Disclosure Request Form
    Please download the above file and fill in the required information.
  2. Identification documents
    A copy of a document that verifies the person's name and current address, such as a driver's license, passport, or health insurance card.

When user's representative makes a request

If a legal representative or an authorized representative is making a request for Desclosures, please enclose the following documents in addition to the documents listed in the preceding section hereinabove.

In the case of a legal representative

  1. Documents to confirm that the applicant has the right to represent legally.
    A copy of the family register or, in the case of a person with parental authority, a copy of the health insurance card with dependents' names entered is acceptable.
  2. Documents to verify the identity of the legal representative
    A copy of a document such as a driver's license, passport, or health insurance card that verifies the name and current address of the proxy.

In the case of a proxy by power of attorney

  1. Letter of attorney (document attached to the Personal Information Disclosure Request Form)
    Please download the above file and fill in the required information.
  2. Certificate of seal impression of the person requesting the Dsiclosures (issued within the last 3 months)
  3. Documents to verify the identity of the proxy by power of attorney
    A copy of a document that verifies the name and current address of the proxy, such as a driver's license, passport, or health insurance card.
    * For further details regarding Disclosures, please contact below.

Contact for inquiries and requests for Disclosures of a personal information

NameTokyo Otaku Mode Co. Ltd.
Address2-5-3 Hirakawa-cho, Chiyoda-ku Tokyo, Japan 102-0093
Personal Information Protection ManagerNaomitsu Kodaka
ContactTel:050-3803-2910
E-mail:support@tokyootakumode.com