Tokyo Otaku Mode Privacy Policy
This Privacy Policy is incorporated by reference into the Tokyo Otaku Mode Co. Ltd.Terms of Use. The term “Company” “TOM,” “we,” and “us” includes Tokyo Otaku Mode Co. Ltd., our affiliates, subsidiaries, partners, licensors and suppliers. The Privacy Policy explains how TOM may:
- collect,
- use, and
- disclose
information we obtain through the “Service.”
The “Service” means any website, mobile application, or Internet service under the control of TOM, whether partial or otherwise, in connection with providing an online platform for TOM's services.
“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.
THE SERVICE COLLECTS YOUR INFORMATION
We collect Personal Information when you:
- register to use the Service;
- log in with social networking credentials;
- use the Service;
- purchase items from the TOM Store; and
- communicate with us.
We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.
Personal Information Collection. You must register to use the Service. To register, you will need to provide Personal Information, such as your email address and pictures. You may also provide other optional information. When you purchase items from the TOM store or make a Pledge, you will need to provide a billing and/or shipping address.
Social Sign-On. We collect Personal Information from the applicable social media websites when you use your social media credentials to log into the Service. For example, when you log in with your Facebook credentials, we may collect the Personal Information you have made publicly available in Facebook, such as your name and profile picture. We may also obtain other information with your permission, such as your friends list.
Using the Service. We collect information you post through the Service. For example, when you interact with other users by posting comments or joining forum on the Service, the Service will collect the information you provide in such submissions, including any Personal Information.
Making Payments. When you make payments through the Service, you may need to provide Personal Information to our third-party service providers, such as your credit card number. We do not share this information with any third parties other than to process payments. When you provide payment information, it is protected using secure socket layer technology (SSL) and tokenization so that only the payment processor stores credit card information. Please note that our payment processors' use of your personal information is governed by their own policies and procedures.
Customer Support. We may collect Personal Information through your communications with our customer-support team.
Location Information from Your Mobile Device. We may collect and store your location information if you enable your mobile device to send it to us. Collection of this information may improve the provision of the Service.
Cookies, Automatic Data Collection, and Related Technologies. The Service collect and store information that is generated automatically as you use it, including your preferences and anonymous usage statistics.
When you visit the Service, we and our third-party service providers receive and record information on our server logs from your browser, including your IP address, and from cookies and similar technology. Cookies are small text files placed in visitors' computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Service may not work properly
By using the Service, you are authorizing us to gather, parse, and retain data related to the provision of the Service.
HOW TOM USES YOUR INFORMATION
We use Personal Information to
- facilitate and improve our services; and
- communicate with you.
We may use aggregate information for any purpose, including for marketing purposes.
Internal and Service-Related Usage. We use information, including Personal Information, for internal and service-related purposes only and may provide it to third parties to allow us to facilitate the Service. We may use and retain any data we collect to provide and improve our services.
Communications. We may send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance.
Purchase and Rewards. We send your purchases and Rewards to the name and address (either e-mail or physical) you provide to us during the check-out process in the TOM store or when you make a Pledge.
Marketing. We may use information, including Personal Information, to provide online advertising on the Service and to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.
Aggregate Data. We may anonymize and aggregate data collected through the Service and use it for any purpose.
TOM MAY DISCLOSE YOUR INFORMATION
We may share your information:
- with our third-party service providers;
- to comply with legal obligations;
- to protect and defend our rights and property; and
- with your permission.
We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission.
We Use Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of the Service.
Displaying to Other Users. The content you post to the Service may be displayed on the Service. Other users of the Service may be able to see some information about you, such as your SUKI!, following and followers. We are not responsible for privacy practices of the other users who will view and use the posted information.
Social Networking and Other Websites. The Service may allow you to share information, including Personal Information, with social networking websites, such as Facebook. We do not share your Personal Information with them unless you direct the Service to share it. Their use of the information will be governed by their privacy policies, and you may be able to modify your privacy settings on their websites.
Search Engines. Personal Information, such as your user name may also be accessible via search engines or similar services.
Marketing. We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to other data collected by the Service to enable the delivery of online advertising on this website, or otherwise facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect yours', ours' or others' rights, property, or safety.
Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.
We may also disclose your Personal Information with your permission.
SECURITY OF YOUR INFORMATION
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.
By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us via the contact form.
CHILDREN'S PRIVACY
We do not knowingly collect information from children under 13 and we do not want it. We will take steps to delete it if we learn we have collected it.
We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us via the contact form. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and terminate the child's account.
INTERNATIONAL USERS
By using the Service, you will transfer data to the country where TOM may act to provide Service including but not limited to Japan and the United States.
By choosing to visit the Service or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of the state of Japan and the adjudication of any disputes arising in connection with Company or the Service will be in accordance with the Terms of Use.
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the country where TOM may act to provide Service including but not limited to Japan and the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this Policy.
Handling of Personal Information
Purpose of Use
We will acquire personal information by legal and fair means and shall use within the scope of the "Purposes of Use" as shown in the table below.If any other purpose arises which does not fall under the scope of the "Purposes of Use," the Company will (1) obtain consent from the person before using the information, if such information was directly from the subject person in writing, or (2) publicly announce the purpose of use , if the information is obtained by other means.
| Personal Information | Purpose of Use | Subject to "Retained Personal Data" (as defined by Japanese law) |
|---|---|---|
| acquired in relation to Company's services | To deliver products To bill and/or refund the price of products To perform procedures such as membership registration and email distribution To conduct research on the number of users and traffic to this website To conduct other business operations |
Sharing Personal Information with Third Parties
The Company will not share your personal information with third parties except with your consent or in accordance with laws and regulations.
Other than providing personal information to third parties under the following conditions, we will not provide personal information to third parties without the consent of the individual, except in the following cases (a) through (c).
For those who use credit card payment
Purpose: To detect and prevent fraudulent use by credit card issuers.
Items provided: Name, e-mail address, billing address, shipping address, telephone number, information related to Internet usage environment, and other information related to purchases made on our website.
Method of provision: Provided directly including records made by electronic, magnetic, or other means unrecognizable to human perception
Recipient: The card issuer used by the customer.
Contract: In accordance with the terms and conditions of the card issuer being used.
(a) When required by law, or when it is necessary to cooperate with a national agency, local government, or person or organization entrusted by one in executing affairs prescribed by law
(b) When it is necessary to protect the life, body, or property of an individual and it is difficult to obtain the consent of the individual
(c) When the customer violates laws, regulations, or the Terms of Use, and it is deemed necessary to protect the Company's rights, property, or services. or the Terms of Use, and it is deemed necessary to protect the Company's rights, property, or services.
Transfer of personal information to a third party in a foreign country
We may transfer your personal information to transportation companies, service providers, or other third parties in the destination country or region for the purpose of delivering the products to the delivery address specified by you at the time of purchase.
- Country or region to which personal information is transferred Country or region of destination specified by the customer at the time of purchase
- Systems for the protection of personal information in the said country or region and measures for the protection of personal information to be taken by a third party
If the third party to whom you provide your personal information is located in a foreign country, information regarding the protection of personal information in that foreign country is as follows.
(1) Countries subject to GDPR (EU General Data Protection Regulation) and the United Kingdom (designated by the Personal Data Protection Commission as foreign countries, etc. with systems for the protection of personal information that are recognized as having a level of protection equivalent to that of Japan)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Liechtenstein, Iceland, Norway, United Kingdom
(See: Personal Information Protection Commission Notification No. 1 and No. 5 of 1991, Japan)
(2) Countries/territories that have obtained a certificate of sufficiency in accordance with Article 45 of the GDPR (the European Commission has recognized that they have an adequate level of data protection in accordance with the GDPR).
Argentina, Andorra, England, Israel, Uruguay, Canada, Switzerland, New Zealand
(See: https://www.ppc.go.jp/enforcement/infoprovision/laws/GDPR )
(3) Member countries/regions of the APEC CBPR system (have laws and regulations that comply with the APEC Privacy Framework)
U.S.A., Mexico, Canada, Singapore, Korea, Australia, Taiwan, Philippines
(See: https://www.ppc.go.jp/enforcement/cooperation/international_conference )
(4) Country that the following eight principles of OECD Privacy Guidelines have been established: (1) the principle of limited collection, (2) the principle of data content, (3) the principle of clarity of purpose, (4) the principle of limited use, (5) the principle of security protection, (6) the principle of openness, (7) the principle of individual participation, and (8) the principle of responsibility.
China
All such third parties to whom we provide your personal information in cases where they are located outside of Japan as described in (1) through (4) above have taken measures to protect your personal information that correspond to the eight principles of the OECD Privacy Guidelines.
Systems for the protection of personal information in certain countries or regions are available on the website of the Personal Information Protection Board. Please check “Survey of Systems for the Protection of Personal Information in Foreign Countries” on the page.
( See: https://www.ppc.go.jp/personalinfo/legal/kaiseihogohou )
Outsourcing of Personal Information
When outsourcing the handling of personal information, the Company will select a service provider that it deems meets its standards for personal information management and will oversee said company to ensure that personal information is handled appropriately.
Voluntary Nature of Providing Personal Information and Consequences of Not Providing Such Information
All items of personal information obtained will be provided by the individual concerned. However, failure to provide necessary information may hinder the procedures and processes outlined in the Purpose of Use.
Acquisition of Personal Information by Methods Not Easily Recognizable by the Individual
This form uses cookies for session management.
Requests for disclosure of personal information, etc.
- Upon request to notify Company’s purpose of use, disclosure, correction, addition, deletion, cease of use, deletion, or non-provision to a third party (collectively hereinafter, the "Disclosures") regarding a personal information from the pesron in subject, Company will conduct an internal investigation and respond to scuh person without delay.
* However, depending on the content of the request, Company may not be able to correspond to the request for Disclosures. In such cases, Company will notify the reason for such non-correspondance. - To make a request for Disclosures, please follow the procedure hereinafter provided and send your request by mail. Please note that we may not be able to accept your request if it is in incomplete or insufficient form. For each request for Disclosures of personal information or notification of purpose of use, an administration fee of 1,000 Japanese yen will be charged in the form of a prepaid postage.
- Personal information provided on the "Personal Information Disclosure Request Form" will be used to respond to inquiries and will not be used for any other purpose.
For request made by a person itself
To make a request for Disclosures, please prepare the following documents to be sent by delivery recorded mail.
- Personal Information Disclosure Request Form
Please download the above file and fill in the required information. - Identification documents
A copy of a document that verifies the person's name and current address, such as a driver's license, passport, or health insurance card.
When user's representative makes a request
If a legal representative or an authorized representative is making a request for Disclosures, please enclose the following documents in addition to the documents listed in the preceding section hereinabove.
In the case of a legal representative
- Documents to confirm that the applicant has the right to represent legally.
A copy of the family register or, in the case of a person with parental authority, a copy of the health insurance card with dependents' names entered is acceptable. - Documents to verify the identity of the legal representative
A copy of a document such as a driver's license, passport, or health insurance card that verifies the name and current address of the proxy.
In the case of a proxy by power of attorney
- Letter of attorney (document attached to the Personal Information Disclosure Request Form)
Please download the above file and fill in the required information. - Certificate of seal impression of the person requesting the Disclosures (issued within the last 3 months)
- Documents to verify the identity of the proxy by power of attorney
A copy of a document that verifies the name and current address of the proxy, such as a driver's license, passport, or health insurance card.
* For further details regarding Disclosures, please contact below.
Contact for inquiries and requests for Disclosures of a personal information
| Name | Tokyo Otaku Mode Co. Ltd. |
|---|---|
| Address | MIDORI.so NAGATACHO 5F 2-5-3 Hirakawacho, Chiyoda-ku, Tokyo 102-0093 |
| Representative Director | Naomitsu Kodaka |
| Personal Information Protection Manager | Naomitsu Kodaka |
| Contact | Tel：050-3803-2910 E-mail：support@tokyootakumode.com |
UPDATE OR DELETE YOUR INFORMATION
If you would like to update, correct or delete any information that you have provided to us through your use of the Service, please contact us via the contact form.
QUESTION OR SUGGESTION
If you have questions or suggestions regarding this Privacy Policy, please contact us via the contact form.
CHANGES TO OUR PRIVACY POLICY AND PRACTICES
We may revise this Privacy Policy, so review it periodically.
Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted. If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically.
New Uses of Personal Information. From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.
Contact Information
Tokyo Otaku Mode Co. Ltd.
MIDORI.so NAGATACHO 5F 2-5-3 Hirakawacho, Chiyoda-ku, Tokyo 102-0093
Last updated on October 5, 2021