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Tokyo Otaku Mode SHOP
Important Notice about TOM Points
This is an advance notice that barring any unforeseen issues, starting February 6, 2020 (JST), we will add a percentage cap to the amount of TOM Points that can be used per individual order on the TOM Shop. This percentage cap does not affect the total dollar value of TOM Points you can use across multiple orders.

★★★ Please carefully read this full message for important details about exactly how the cap will work, as well as details of a special bonus we have planned for Premium members holding unused TOM Points. ★★★

Non-Premium members: 20% cap per order
Premium members: 50% cap per order

This means that if you are a Premium member, for each future order you’ll be able to use TOM Points equivalent to up to 50% of the Product Subtotal shown on your checkout page. (This can be easily done by selecting the “max amount possible” option when applying TOM Points to an order.)

We’ve seen from past data that a small minority—hardly a tenth—of all Shop orders use greater than the equivalent of 50% TOM Points. So we’re setting the Premium cap at 50% per order in hopes of minimizing the overall impact.

That said, we understand that given a choice, it would of course be preferable to have no percentage cap at all. We spent a long time agonizing over this, but ultimately decided to implement the restriction for business reasons, as a necessary measure to ensure our ability to continue providing you with stable & sustainable service long into the future.
Premium Point Bonus
As our apology for any inconvenience caused to Premium members who have been saving up TOM Points, we will grant Premium members a 5% bonus on their remaining TOM Point balance, as follows:

Recipients:
Current Premium members as of 12:00 JST on February 17, 2020.

Bonus amount:
5% of total TOM Point balance, as measured at 12:00 JST on February 17, 2020.
For example, if you have a balance of $500 TOM Points on this date, your bonus will be $25 TOM Points.

Bonus granting date:
Bonuses will be granted within February 28, 2020 (JST).

Please don’t hesitate to reach out to us if you have any questions about the details.
Other Upcoming Changes
Within a few weeks, we expect to be able to add the ability to purchase new pre-order items (that have the same scheduled release month) in a single combined shipment. While the ability to combine eligible pre-order shipments will not be applicable retroactively to existing orders, adding this “ship together” checkout option should in the future result in more streamlined shipping fees for those purchasing multiple pre-orders at the same time. More info to come later in February.
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