How do I cancel my subscription?

To stop your next renewal/cancel a subscription, please follow the steps below:

  1. Visit your Subscriptions page and click the "Subscription Details" link for the subscription you would like to update.
  2. Locate and press the "Cancel Subscription" link at the bottom.
  3. Confirm the change to complete the process.

This will prevent any new charges from being issued for your subscription and it will automatically expire after your final box ships. However, any renewals already processed are nonrefundable and will be shipped until completed.
Your subscription is only confirmed to be canceled when you receive your cancel confirmation email.

Review our Cancellation Policy listed on the Shopping Cart before you purchase below:

Cancellation Policy
By clicking “Subscribe,” you understand that subscriptions are non-refundable and will automatically renew until cancelled. Subscription renewals can be cancelled within a set amount of days prior to the next renewal. Please see below for the last day that a subscription can be cancelled before it auto-renews again. Please note that requesting for your TOM account to be cancelled or deleted will not cancel your subscription.

Monthly Plan: 15 days prior to renewal
3-Month Plan: 30 days prior to renewal
6-Month Plan: 30 days prior to renewal
12-Month Plan: 30 days prior to renewal

Cancellations can be made from the Subscriptions section of your Orders page. Your subscription is not canceled until you receive a confirmation from TOM stating so. Emailing TOM directly to cancel a subscription does not automatically cancel your subscription. You must make sure to cancel from your orders page before your renewal date. If you cancel a renewal after a payment has already been processed, you will still receive the number of boxes you have already paid for as renewals are non-refundable. You will never incur any additional future charges after cancelling a renewal.

If you have trouble canceling, please email us well before your renewal date and we will help you to cancel.