It's been over a week and my product hasn't shipped. What is the delay?

Your product might be a TOM Special Creator product! Such products include art prints, smartphone cases, blankets, and more. These items are specially made once you order them. This process takes about 4 weeks. Therefore, please allow 4 weeks to pass before shipment for such products. If you are not sure if your product is a TOM Special Creator product, please contact us.